Privacy Policy


Arclite Removals understands that your privacy is important and that you care about personal data use. We respect and value the privacy of visitors to this website. Our site will only collect and use personal data consistent with your legal rights.

Please read this Privacy Policy carefully and make sure you understand it.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:


“Account”  means an account required to access or use certain areas of our site;
“Cookie”  means a small text file placed on your computer or device by our Site when you visit certain parts of our Site or use certain features. Details of the Cookies used by our Site are set out in Part 14 below, and
“Cookie Law”  means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]


2. Information About Us

Our site is owned and operated by Arclite Removals, Unit 5, 30 Rugby Road, Twickenham, TW1 1DG

3. What Does This Policy Cover?

This Privacy Policy applies to your use of our site. Our site may contain links to other websites. We cannot control how other websites collect, store, or use your data. We suggest you check other websites' privacy policies before giving them any data.

4. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we continuously work to uphold:

  • The right to be informed about our collection and use of your data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more
  • The right to access the personal data we hold about you
  • The right to have your data rectified if any of your data held by us is inaccurate or incomplete
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your data that we hold
  • The right to restrict (i.e. prevent) the processing of your data
  • The right to object to us using your data for a particular purpose or purposes
  • The right to withdraw consent
  • The right to data portability

Your data must be accurate and up-to-date. Please keep us informed if any personal data we hold about you changes.

Further information about your rights can be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have cause for complaint about our use of your data, you have the right to complain to the Information Commissioner’s Office.

6. What Data Do You Collect, and How Do You Use It?

Depending upon your use of our site, we may collect and hold some or all of the personal data in the table below.


Data Collected What we do with data collected
Identity Information Communicating with you
Contact information Providing and managing your Account.
Business information Supplying you with information by email

Payment information

Personalising and tailoring your experience on our site
Profile information Supplying our services to you.
Technical information Managing payments for our services.


7. How Do You Use My Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. With your permission or where permitted, we may use your data for marketing purposes, including contacting you by email, telephone or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You will always have the opportunity to opt out. We'll get your express opt-in consent before sharing your data with third parties for marketing purposes, and you'll be able to opt out at any time.

Third Parties whose content appears on our site may use third-party Cookies. Please keep in mind that we do not control the activities of such third parties nor the data that they collect and use, and we advise you to check the privacy policies of any such third parties.

We will only use your data for the purpose(s) for which it was initially collected unless we think another purpose is compatible and need to use it.

If we need to use your data for a purpose unrelated to, or incompatible with, the purpose for which it was initially collected, we will let you know and explain the legal basis.

In some circumstances, where permitted or required by law, we may process your data without your knowledge or consent. This will only be done within the Data Protection Legislation and your legal rights.

8. How Long Will You Keep My Data?

We will not keep your data for any longer than is necessary.

9. How and Where Do You Store or Transfer My Data?

We will only store or transfer your data within the UK. This means that it will be fully protected under the Data Protection Legislation.

10. Do You Share My Data?

With the following exceptions, we do not share your data with any third parties for any purpose.

Your data may be transferred to a third party if we sell, transfer, or merge parts of our business or assets. Any new owner of our business may continue to use your data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some circumstances, we may be legally required to share specific personal data, including yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Data?
    • In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your data.
    • You may also wish to sign up for one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing.
12. Can I Withhold Information?

You can access our site without providing any personal data. However, to use all features and functions available on our site, you may need to submit or allow for collecting specific data.

13. How Can I Access My Data?

If you want to know what personal data we have about you, you can ask us for details and a copy (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing to the email or postal addresses shown in Part 15.

We'll respond to your subject access request as soon as we get it. However, if your request is more complex, more time may be required, up to three months from the date we receive your request.

14. How Do You Use Cookies?

Our site may place and access certain first-party Cookies on your device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your site experience and provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data are always protected and respected.

Using our site, you may also receive third-party Cookies on your device. Third-party Cookies are those placed by websites, services, and parties other than us.

Before Cookies are placed on your device, you will see a pop-up requesting your consent. By giving your consent to placing Cookies, you are enabling us to provide you with the best possible experience and service. If you wish, you may deny consent to placing Cookies; however, certain features of our site may not work as intended.

In addition to the controls that we provide, you can enable or disable Cookies in your internet browser.

You can delete Cookies on your device. However, you may lose information enabling you to access our site more quickly and efficiently.

It is recommended that you keep your internet browser and operating system up-to-date. Consult the help and guidance provided by the developer of your internet browser and your device manufacturer if you are unsure about adjusting your privacy settings.

15. Could you tell me how I should contact you?

To contact us about anything to do with your personal data and data protection, including a subject access request, please use the following details

Email address:

Telephone: 0800 731 5004

Postal Address: 30 Rugby Road, Twickenham, TW1 1DG

16. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary if the law changes or we change our business in a way that affects personal data protection.

Any changes will be posted on our site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the changes.